EAST
KENT TRAINING
'Ecclesbourne'
11 Hook Lane Harrietsham Maidstone Kent ME17 1JN
East Kent Training (established
in 1980), is an independent training company.
Registered with LANTRA National Training Organisation
Limited; East Kent Training also provide fork lift training with other accrediting bodies such as ITSSAR (Independent Training Standards Scheme &
Register).
We also provide certificated qualifications by the Chartered
Institute of Environmental Health; National Proficiency Test Council, IFE
& UKATA and
also our own In Company certification; which is recognised by the Health & Safety Executive and is suitable for
insurance purposes.
Our main purpose is to provide short - medium length training courses that are individually designed to be flexible to the specific requirements of our clients.
Unlike college courses that are frequently restricted
to a term-time regime, our courses offer individuals and companies alike, the
opportunity to train at a time to suit them.
We understand the problems faced by small to medium
sized businesses when it comes to fitting a staff training programme into an
already pressured workload and we do our very best to help you achieve your
goals without too much interruption to your busy schedule.
We mainly provide training on your site, or alternatively in conference facilities, at hotels, pubs or in other halls should you prefer. Wherever it is, it can be local to you, saving you time and money on travel and accommodation costs.
All of our courses are competitively priced and run by
instructors who are specialists in their field. Our instructors are constantly
updated and monitored, and are actively involved in a continuous professional
development programme.
Many of the courses are compatible to fit into an NVQ
programme if required.
Our courses are run on a highly participative basis, where trainee interaction is actively encouraged, often by working together in pairs or small groups. They are designed to be informative, enjoyable and fun, with the use of practical examples, dvd's, role-play, workbooks and backup material. We definitely don’t believe in the “We talk and you listen” format!
You may already know what your requirements are, but if you would like some help in identifying your specific training needs, please call Cathie Willis or Louise Reynolds for some professional advice.
We firmly believe that customer care is of the utmost
importance. Whereas we are always delighted to welcome new businesses, we never
forget our allegiance to you once you are on our books. We recognise the
importance of building an ongoing working relationship with our clients and
pride ourselves in the knowledge that many of you have been with us for over 30 years.
YOU ARE
IMPORTANT TO US!
If you need training or information, please call us, we are here to help
Tel:
01622 859640 or 01622 851726
Text/Mobile: 07879 492939
Fax 01622 851756
East
Kent Training takes
pride in the quality of the service we offer. If you are unhappy with any aspect
of the service that you have received, please let us know. This direct customer
feedback is important to us.
How
to complain:
1. In person, directly to us. It is hoped that any complaint can be resolved
amicably straight away.
2. By phone. Please ring 01622 859640 or 01622 851726
3.
By
letter. Please write to East Kent Training
'Ecclesbourne' 11 Hook Lane Harrietsham Maidstone Kent ME17 1JN
4. By email.
We
will ensure that we:
·
Acknowledge your complaint within 2 working days
·
Investigate and respond fully to you within a further 10 working days
·
Review potential improvements to the service we provide