All of these courses can me tutored a a separate module, or as part of a mix and match programme, specifically tailored to suit the requirements of a group of trainees or students.
Tutoring methods will be based on participative discussions, supplemented with practical skills & role-play techniques.

CONTENT

Appraisal Training

• The Process of performance management
• Using the appropriate appraisal system for the business
• The role & responsibility of the appraiser
• Training the appraisee
• Analysing the job
• Giving constructive feedback on performance
• Agreeing objectives and performance indicators
• Motivation and performance management
• Handling under achievement

Assertiveness

• Identify patterns of behavior as assertive, aggressive or submissive in their nature.
• Adapting style to establish confidence through an assertive approach.
• Develop questioning techniques and using body language as an aid to being assertive

Business Planning & Development

• Setting targets, objectives, priorities & options
• Measure team effectiveness, monitor performance 
• Instruct & supervise new staff 
• Analyse the role of the team leader in relation to the strengths & weaknesses of the team.

Communication Skills

• Identify the needs for good communication
• Analyse the different styles creating varying situations
• Disciplining, giving orders, interviewing, influencing strategy, and running of meetings & decision making.
• Questioning styles as a communication aid

Customer Service

• Improve relationships with customers 
• Promoting a better image for your organisation by creating a Company culture
• Improve relationships with customers 
• Creating a good impression in the mind of a customer
• Controlling the choice of words, tone and body language
• Questioning and active listening
• Projecting and using individual personality

Delegation

• Identify the need for delegation
• Analyse the benefits for supervisors, staff and business.
• Plan procedure, monitor progress and review performance

Disability Awareness

Why is Disability Awareness Training is important for businesses...
There are 8.6 million registered disabled people in the UK, 7 million of which are within the working age
The estimated annual purchasing power of people with disabilities is £40-£50 billion a year
70% of economically active disabled people become disabled during their working lives
To comply with the Disability Discrimination Act and avoid costly litigation,compensation awards & bad publicity

• What is the Disability Discrimination Act and what are the implications for organisations on the changes in the Disability Discrimination Act
• What is & isn't a disability
• Marketing & publicity
• Physical Access to services and communication
• Policies and procedures and the management of staff

Employment Law

• Employment Tribunals/Claims/Awards
• Contracts of Employment/Disciplinary Procedures
• Recruitment
• Discrimination
• Protecting your business with up to date legislation
• Absence Management

Identifying Training Needs

• A systematic approach to the identification & analysis of training needs
• The levels at which training needs exist - organisational, occupational, individual
• Methods and techniques of data collection
• Setting objectives and designing training
• Identifying approaches to evaluation/assessment and their advantages/disadvantages

Instructional Techniques

• Develop a practical approach with an instructional style analysing learning stages, with the emphasis on key points and focusing on the overall result for the trainee
• What is training
• How people learn
• Learning styles
• Setting training objectives & evaluating success
• Structuring a training course
• Linking learning points
• Designing & preparing course materials
• Using questioning techniques
• Understanding & using body language
• Group dynamics
• Handling difficult situations & awkward delegates

Leadership Styles

• Identify the need for varying leadership styles.
• Conduct performance appraisals of teams and individuals under developing stages of maturing performances
• Analyse qualities and abilities of a leader

Managing Change

• How to deal with changes within your working environment
• Tackle jobs & assume increasing responsibility & make things happen
• Encourage staff, and help them to move forward

Marketing

• Marketing planning & strategy what factors to consider and their relative importance
• Marketing planning & the process and role of research
• Identifying, anticipating & meeting customer needs profitability
• The concepts, customer orientation and how to achieve it
• Market and competitor evaluation

Motivational Techniques

• Analyse the characteristics of the well-motivated teams and individuals
• Adapting the limitations of the team to their performance 
• The influence of personal needs to motivation

Negotiation

• Prepare a case for negotiation
• Present the case and achieve a win/win result
• How to handle tactics i.e. bargaining & reaching agreement
• Role play negotiations to help build an understanding of how successful negotiations improve individual and business performance

Personal Development

• Creating Awareness of who you are at this moment in time
• Preparing and planning the way forward
• Bringing thoughts, ideas and dreams alive, putting ideas into action
• What might sabotage our plans
• Taking control of your destiny and deciding and creating your future

Personnel/Human Resources-An introduction to

• Role of Personnel
• Recruitment and selection
• Discrimination, employing people with disabilities, job and person specification, recording and monitoring applicants for jobs
• Employment procedures, maternity leave and pay, health and safety
• Termination, notice periods, exit interviews
• Discipline and dismissal, fair and unfair dismissal, employment tribunals

Presentation Skills

• Conducting interviews, writing and appraising C.V.'s
• Public speaking in meetings to conferences and seminars. Planning & Deciding the content of a presentation
• Use of Powerpoint/overhead projector & or flip charts & other visual aids more effectively
• Chairing meetings with confidence to produce positive results from a prepared agenda.
• Deliver a short presentation in a confident manner

Problem Solving & Decision Making

• Analysis of situations using a rational approach
• Application of methods & techniques to problem solving & decision making
• Focusing on a work related problem & produce an action plan

Productivity Accelerator

• How to take control of your life and get more done than ever before
• How to be more organised be more profitable and sleep at night!

Selling For The Non-Sales Person

• Confidence building techniques
• Making the most of our natural sales skills
• What makes people buy.
• Finding out what the customer wants
• Objection handling
• Closing techniques

Stress Management 

• How to deal with stress in the workplace
• Recognising the danger levels in yourself and others
• Coping with change
• Stress management-what you can do to help yourself
• Emotions and the importance of communication
• Relaxation time

Supervision/Team Leadership

• Coaching for improved performance
• Functions of the leader
• Leadership skills; decision making; delegation
• Adapting to needs
• Counseling and discipline, handling conflict

Telemarketing/Telesales

• The customers buying process
• Developing a call structure for inbound & outbound calls
• Effective questioning to establish a customer's needs
• Techniques to get your customers to say "yes" to your product
• Overcoming objections and obtaining a sale

Telephone Techniques

• How to project a more professional company image
• How to communicate more effectively
• Dealing with enquiries & gaining interest

Time Management

• Discuss symptoms and causes for poor time management
• Identify time invaders, set objectives and prioritise within the working schedule.
• Use of management aids to maximise work effectiveness